Hosted PBX and VoIP FAQ.  Here is a Glossary and Frequently asked questions about VoIP Phone Service as well as Hosted PBX and other answers to concerning Business Phone Services

Don’t see a reason to change now.

Managing change has always been an essential skill for business owners, but managing a business today isn’t simple. No longer can an owner wait for the next big change in his/her business. With the pace of technological advancement increasing by the day, businesses are now managing the transition, rather than change. It’s hard to catch your breath. Thus, it’s imperative that our technology is capable of keeping up with the ever-changing needs of your business advances. Because of this, many businesses are moving to cloud-based applications like Hosted PBX. With your phone system in the cloud, you no longer need to worry about your communication infrastructure’s ability to keep up with the needs of your business. There’s little to no expertise required and it provides every capability of a traditional phone system, and then some—all while reducing your costs upfront and over time. Additionally, cloud-based PBX won’t become obsolete with new features and capabilities continuously being added without the need for a system upgrade.

I already tried hosted PBX and it didn’t work well.

What issues were you experiencing? Not all hosted PBX systems are created equally. Our proven platform has been built from the ground up over the last ten years. We’ve been able to alleviate the common woes you may have experienced with other hosted PBX providers. With our complete PBX in the cloud, you’ll be able to improve your business collaboration and flexibility, while reducing your costs.

What happens if I lose my Internet connection?

All cloud-based applications rely on Internet connectivity, but with a hosted PBX solution, when you lose your broadband connection your communication infrastructure remains available. In other words, your Internet connection is no longer a single point of failure. When your PBX resides in the cloud, you’re provided with a plethora of call routing options. For example, a popular option should you lose internet service is auto-routing incoming calls to cell phone/phones of your choosing.  Should your internet connection be lost, the auto-routing occurs in fractions of a second.

Hosted telephony isn’t reliable enough for my business.

What experiences have led you to this conclusion? When implemented properly, a hosted PBX solution is more reliable than a premise-based solution, as it can scale to meet your business’s evolving needs, and provides benefits that traditional phone systems cannot match. Hosted PBX also reduces the capital expenditure of a new phone system, safeguarding it against technological obsolescence, broadband failures, and natural disasters.

With today’s economy, is spending money on a new phone system worth the added expense?

A hosted PBX solution doesn’t require large, upfront investments like a traditional phone system.  In fact, Telephone Connections will often give you the telephone’s and required network equipment in exchange for a hosting agreement/contract.  This option gets your company up with new equipment with no upfront investment for capital equipment at all.  Switching to a hosted PBX will reduce your operating costs upfront and over time. That means your expenses are actually reduced.  Our platform is continually updated to provide your business with new, enhanced capabilities and features—ensuring your business is on the cutting-edge and up-to-date.

Is hosted PBX as feature rich as traditional PBX systems?

Yes, more so, our cloud-based phone systems include features most organizations couldn’t afford with their existing phone system. You now have the ability to manage these great features via our easy to use web interface, with no expertise needed. You’ll be able to access carrier-class scalability, and API-extensible apps such as or Outlook, providing you with a simple solution for all your communication needs.

Which carrier does the platform utilize?

Telephone Connections made the large investment to own our own telephony switch.  We primarily use one carrier but we reserve the flexibility to make changes based on certain situations/requirements.

If you have any other questions or want to know more about how Telephone Connections can help your company Click Here for a Free Consultation